"Key Performance Indicators"
are the things that you can count that are actually count for something, things
that can make great difference if you make use of them
If you can't use a measurement, then
it is not a KPI
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Some measurements are more important than others.
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There are things that are easy to measure, and things
that are important to measure :) .Sometimes they intersect but most of the time
they don't
KPIs are the things that help you
measure what the system is actually trying to do
You can figure out what your
business's KPIs are. KPIs are numbers describing:
-
How much you put in
-
How much you are getting out
-
What is the speed of the process
The previous three numbers or measurements are for the 5 core business
processes: value creation, sales, marketing, value delivery and financial stuff
Notice that not all of these 15 measurements are the KPIs of your
business. You will find that one or two numbers (maximum 4 numbers) are the
real indicators of how you are doing; if they are rising up then you are right,
if they are going down then there is something wrong
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