System is the environment we –people-
work in when we are in a business. It is the model, the repeatable process we
do to create the 'value form', sell it, develop it, acquire lifelong customers,
control quality…..etc.
It is the way in which a business works.
And one of the most important
concepts to understand how to build a system is what is known as "Gall's
law":
“A complex system that works is invariably found to have evolved from a simple system that worked. The inverse proposition also appears to be true. A complex system designed from scratch never works, and cannot be made to work. You have to start over beginning with the simple system.”
This law is all about the iteration
concept. You have to start with a simple thing and build on it one by one and
with time you will build the most complex system in the world and it will work
then
Why a complex system can't be built
from scratch at once?
-
The system is an interactive process … it doesn’t work
with itself … it has many other factors that affect and change it the same way
and level it affects them … I mean the managers, the employees, the customers,
the partners …etc.
All these other factors cannot just take the system as it is … they must
have an important part in creating the system; and this is done by giving them
a simple thing then get the feedback and make your adjustments as you develop
it
-
Another reason; there are some parts of the systems
that must be tested in the real world before they are approved valid and build
on them, otherwise you will find that a great deal of the system is invalid
because the basics of it is invalid
So, take your time building the
complex system you want. Start with a simple thing then build up on it. Always remember
that you will need to use the "empirical evidence" and
"iteration" in many parts of your system
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