One of the best ways to reduce
friction is automation
-
Human factor are great and
essential for certain professions and businesses, but they have a lot of
disadvantages:
-
They make a lot of errors
-
They are slow
-
Their work quality is not consistent
-
Their overall quality over
time gets worse with time and exhaustion …etc.
Meanwhile,
automation overcomes all these mistakes, but it has one restriction >> you
must have a pattern, a system (process) to apply "automation". If you
have to make different decisions every time in the process; you can't apply
"automation"
So, each time
you think of reducing "friction", think of "automation"
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