09 March, 2014

3-3-6 improving systems: Automation

One of the best ways to reduce friction is automation

-          Human factor are great and essential for certain professions and businesses, but they have a lot of disadvantages:
-          They make a lot of errors
-          They are slow
-          Their work quality is not consistent
-          Their overall quality over time gets worse with time and exhaustion …etc.
Meanwhile, automation overcomes all these mistakes, but it has one restriction >> you must have a pattern, a system (process) to apply "automation". If you have to make different decisions every time in the process; you can't apply "automation"


So, each time you think of reducing "friction", think of "automation"