One of the best ways to reduce friction is automation
- Human factor are great and essential for certain professions and businesses, but they have a lot of disadvantages:
- They make a lot of errors
- They are slow
- Their work quality is not consistent
- Their overall quality over time gets worse with time and exhaustion …etc.
Meanwhile, automation overcomes all these mistakes, but it has one restriction >> you must have a pattern, a system (process) to apply "automation". If you have to make different decisions every time in the process; you can't apply "automation"
So, each time you think of reducing "friction", think of "automation"