2-3-17 working with others: Dissolution of responsibility

This is a psychological proven theory: the more the number of people watch/behold a certain situation, the less each one feels responsible towards it >>> the responsibility DISSOLVE among them

-          A basic management rule: when a task assigned to a committee, number of people, it is never done. Everyone just feel that the others will do it and it is not his responsibility to do it

-          A basic guideline in emergency training: when you are in trouble don't just yell "HELP" to everyone, but make eye contact with one person, single him out and order him to help you …. He will feel that he is the one responsible for aiding you and it is HIS –not anyone else's- job

When you want a task done:

1-     Give it to one persons (or many persons, with each one having only one partial, specific task of it)

2-     Set a deadline 

2-3-16 working with others: Model bias

= I am cool, I am the coolest creature in the entire universe and I have everything together and my ways to do things are the best ways in the world. You should totally follow my lead and if you don't then you are less cool then me

Are you ready for the shock: you are just another normal being and just because you think something might be the right way doesn't mean it actually is

-          Keep an open mind

-          Detach yourself from your actions, favorite ways, things … and try to look at them by people's eyes

-          Examine your actions against others by listing to criticism, see how other people do the same things, seek advice and considering the other options objectively 

2-3 working with yourself: Tip, Incentive; do not use it naively

-          The most common incentive to use is the money; raising the salary, commissions ….. etc.

-          On face to face sales, it is smarter on the long run to give the salesmen a big salary instead of

-          Give them a commission based on the high-end sales, they will just compete and focus on these customers and ignore the rest

-          Give them a commission based on closing the sale, it will just make them try to sell to as many customers as possible, this will make a lot of problems with the customer services especially dealing with PITA (Pain In The Ass) customers

-          Incentives can actually have the opposite effect. People do some stuff because it makes them feel good to give, for fun, they want to do it … and by incentifying them with money, you actually replace their original motive with money and it is not as thrilling to them to do it any more